01Service and scope
These terms govern use of the Abreu Smart Transportation website and portals and requests for private transfers in the Dominican Republic. Contact: transporte@abreusmart.com · +1 (829) 919-3386.
Review these terms and the specific quote before confirming a service. The confirmed itinerary, price, currency and conditions communicated for your reservation form part of the agreement. These terms do not waive mandatory consumer rights.
02Requests and confirmation
Submitting a form creates a request, not an automatic guarantee of a vehicle or service. We review availability, itinerary and price. Online requests require 8 hours of advance notice. Contact operations directly for earlier travel; availability must be confirmed.
When a pending request has a quoted price, you can accept or reject it through the eligible portal controls. Online price decisions close 8 hours before pickup. Keep the reservation number and verify that you have received confirmation. A round trip contains two linked journeys; check both schedules and their quoted amounts.
03Correct details and capacity
Provide accurate passenger contact details, pickup and destination addresses, local travel date and time, stops, passenger count and luggage. Times shown for service coordination use the Dominican Republic time zone. A flight number helps coordinate airport pickup.
The quantity accepted by the form is a request and does not guarantee a particular vehicle. The assigned vehicle, passenger capacity, luggage space and any special requirements must be confirmed. Inform us in advance of child-seat, accessibility or other assistance needs so we can check availability.
04Accounts and Google sign-in
You may register by email or use Google when enabled. Keep account information accurate and protect access credentials. Google sign-in does not automatically supply a phone number; we may request it to coordinate trips.
Existing records may be connected using a verified matching email. A different email is not automatically merged based on a matching name. Notify operations if access or ownership needs review. Account use must be lawful and must not interfere with another person’s access.
05Transfers for beneficiaries
A signed-in customer can save beneficiaries and request travel for them. By requesting a beneficiary transfer, the account holder accepts responsibility for payment of the service provided, unless a different arrangement is expressly confirmed.
Make sure you are authorized to provide the beneficiary’s information and inform them of the service details and privacy policy. The beneficiary is the passenger shown to the driver; authorized administration can identify the requesting account.
06Quotes, payment and invoices
The applicable amount and currency are those confirmed for your reservation. Review included services and any additional charges before accepting. Payment must be completed by the agreed deadline; the standard portal deadline is 6 hours before pickup. An overdue balance is flagged for review and does not automatically cancel a reservation. Contact operations if you need an arrangement.
Choosing a preferred payment method does not itself make a payment or guarantee that the method is available for that trip. Payments are coordinated with operations or the indicated payment provider. Do not send card security codes or account passwords through trip notes or support messages.
If you need a fiscal invoice with NCF, enable the relevant business-profile option and provide accurate fiscal details before invoicing. The request is subject to the applicable invoicing requirements.
07Changes and cancellations
Eligible online changes close 8 hours before pickup. Changes to the route, stops, schedule or service scope may require approval and a revised price. A submitted change request does not take effect until it is accepted and confirmed. Contact operations for urgent changes.
Ask operations to cancel a service and keep the cancellation confirmation. Any cancellation or no-show charge must be based on the conditions communicated and accepted for that reservation and applicable law. These terms do not introduce a fixed cancellation penalty.
Refund eligibility is reviewed according to the reservation conditions and applicable law. Approved refunds are processed within three business days of approval; the time for funds to appear depends on the payment method and financial institution.
08Pickup, waiting and flight changes
Be available at the agreed pickup point and keep your contact information current. The operational waiting reference is 30 minutes for a regular pickup and 75 minutes for an airport pickup. The start time and any applicable additional waiting must be specified for the service. These references are not a fee schedule.
Provide flight changes or cancellations as soon as possible. Rebooking due to a flight cancellation is coordinated with operations without a rebooking fee, subject to availability; any difference for a changed route or service must be quoted and accepted separately.
Traffic, weather, airline changes and road restrictions may affect travel. We coordinate the confirmed service and communicate relevant issues and alternatives. This does not exclude responsibilities or rights established by applicable law.
09Passenger conduct and service coordination
Respect the driver, other passengers, vehicle safety rules and confirmed capacity. Tell operations about additional luggage, itinerary changes or assistance needs before the trip. Coordinate prices, payments, changes and complaints through Abreu Smart.
We may interrupt or decline conduct that creates an immediate safety risk or involves unlawful use. Any resulting service or payment issue will be assessed according to the facts, agreed conditions and applicable rights.
10Privacy and website use
The privacy policy explains how account, passenger, beneficiary and trip information is handled, including Google sign-in and optional analytics. Website statistics are optional and are separate from information needed to provide a requested service.
Third-party links, including Google, maps, WhatsApp and payment providers, also have their own terms. Avoid false reservations, unauthorized access or use of another person’s information without authority.
11Questions, claims and applicable rights
For assistance or a claim, email transporte@abreusmart.com or contact +1 (829) 919-3386. Include the reservation number and describe the issue; do not send passwords or full card information.
Services in the Dominican Republic are subject to applicable Dominican law and mandatory consumer protections. These terms do not prevent you from contacting competent authorities or exercising any rights or remedies available by law.
12Updates to these terms
We publish the current version and its date on this page. Changes apply prospectively and do not, by themselves, replace the price or specific conditions already agreed for a confirmed reservation. Any change requiring your acceptance will be communicated before it is applied.